Sheraton Shanghai Waigaoqiao Hotel | Shanghai ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

28 Jilong Road, Shanghai, China, 200131

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

500 sq. feet

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Twin Room

Max:

2 persons

500 sq. feet

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Deluxe Room

Max:

2 persons

500 sq. feet

Bed options:

2 Double beds

Shower

Coffee machine

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Shanghai 11.0 mi

Airports

Shanghai Hongqiao International (SHA) 22.3 mi

Shanghai Pudong International (PVG) 23.1 mi

Train

Shanghai Railway Station Metro Station 10.4 mi

Metro stations

North Waigaoqiao Free Trade Zone1700 ft

Gangcheng Road4600 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Free Wi-Fi in rooms

Parking

CNY 7 per hour

Baggage storage

Locker room

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers

Sports & Fitness

Fitness center
Sports trainer

Guest Parking

Electric kettle

Services

Room service
Laundry
Dry cleaning
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Bar/ Lounge area

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's menu

Spa & Leisure

Indoor swimming pool
Live entertainment
Spa center
Sauna
Steam room
Massage

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Separate tub and shower
Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Location

28 Jilong Road, Shanghai, China, 200131

Map view

28 Jilong Road, Shanghai, China, 200131

City landmarks

No.1 Yiwang Road

Gaoqiao Museum of History and Culture

1.0 mi

Waigaoqiao Free Trade Zone

1.4 mi

No.616 Gongyuan Road

Shanghai New International Exhibition Hall

4.2 mi

Nearby

No.1 Yiwang Road

Gaoqiao Museum of History and Culture

2300 ft

Restaurants

Casa 13

1700 ft

1100 Huashan Lu

Reviews and Ratings

Reviews from guests about their experience.

82%

loved their spa retreat and can’t wait to return.

8.2/10

Great

Rooms

6.0

Location

5.4

Service

5.0

Dining

5.0

Marcus

United Kingdom, March 2025

7.2/10

I had a mixed experience during my stay at the Sheraton Shanghai Waigaoqiao Hotel. The room was large and comfortable, providing a good night's rest, but I was disappointed by the service quality and the cleanliness. The dining options left much to be desired as well, which affected my overall enjoyment of the stay.

Rooms

6.0

The room was spacious and clean with a lovely workspace, ensuring a restful night. However, I did notice some issues with cleanliness in the shower area, which required a room change.

Service

5.0

The staff were friendly, particularly during my search for airport transportation. However, the service level at the restaurant and with room service felt very lacking, with staff being uncommunicative.

Location

7.0

The hotel is conveniently located next to the subway station, making it easy to reach the airport and other parts of the city. However, it's primarily in a business area, which might not be ideal for tourists.

Dining

5.0

The breakfast options were quite limited and did not meet my expectations for a hotel of this caliber. I found it a bit disappointing compared to other places I've stayed.

Facilities

6.0

The hotel had plenty of facilities, including a gym and room service, but the overall maintenance seemed lacking, which impacted my experience.

Colin

United Kingdom, February 2025

6.6/10

I recently stayed at Sheraton Shanghai Waigaoqiao Hotel, and it was a mixed experience. While the rooms were spacious and had some nice features, the overall service and cleanliness left much to be desired. I encountered multiple issues, such as poor communication from the staff and limited dining options. 🌧️🤷‍♂️

Rooms

6.0

The room was spacious and came with a lounge area and a deep bath, but it wasn't cleaned properly with some leftover hair in the shower. Additionally, I experienced issues with the AC being broken, which made my stay uncomfortable.

Service

5.0

I found the service lacking and the staff communication was poor. For example, I was largely ignored in the lobby cafe, and room service was very breezy with no interaction from staff, which made me feel invisible.

Location

5.0

The hotel's location is quite remote, not ideal for vacationers wanting to explore the city. It's quite a distance from popular attractions, which was a downside for my trip.

Dining

5.0

I was disappointed with the dining options, particularly breakfast, which had a limited selection and was often uncomfortably cold. The food quality did not live up to expectations for a hotel in this category.

Facilities

5.0

While the facilities like the gym were decent, they felt dated and lacked maintenance. The pool and spa were nice touches, but overall, the hotel did not meet the standards I expected.

Samuel

United Kingdom, January 2025

7.4/10

I spent two nights at Sheraton Shanghai Waigaoqiao Hotel and had mixed feelings about my stay. The room was spacious and clean, but the overall atmosphere felt dated and basic (which was a disappointment for the Sheraton brand). Also, the breakfast selection was limited, and I experienced service issues that left me feeling frustrated.

Rooms

6.0

The room I stayed in was spacious and clean, but the layout wasn't the best. I appreciated the ample space, but the dated feel was evident.

Service

5.0

Service was quite basic and at times frustrating. Communication with staff was challenging, especially at the front desk, where their English proficiency was poor.

Location

5.0

The hotel is located in a Free Trade Zone, which isn't a typical destination for tourists. It felt quite remote, making it difficult to explore the city.

Dining

5.0

Breakfast was a bit disappointing, with a limited selection and inconsistently available items. I found the atmosphere quite cold, which made it less enjoyable.

Facilities

5.0

The gym was decent but dated, and I did appreciate the size of the rooms overall. However, I feel the maintenance needs attention.

Adrian

United Kingdom, January 2025

5.2/10

While my room was spacious and clean, I faced several challenges during my stay at Sheraton Shanghai Waigaoqiao Hotel. The service left much to be desired, and issues like the cold room temperature made for an uncomfortable experience. The location, though convenient for accessing the airport, is quite far from downtown Shanghai.

Rooms

6.0

The Deluxe King Room was spacious and clean, but the window sealing was poor, leading to noticeable wind noise. Despite the room's size, the lack of temperature control was frustrating, especially on cold nights.

Service

5.0

Customer service was lacking, with staff often appearing arrogant and unengaged. Communication barriers compounded the issues, and I experienced delays in room service, which detracted from my overall experience.

Location

5.0

Located near the Shanghai free trade zone, the hotel is somewhat isolated and not typically a tourist destination. It was convenient for airport access but not ideal for sightseeing.

Dining

5.0

Breakfast offered a limited selection and wasn't particularly impressive considering the price. I expected more variety and quality for a hotel of this caliber.

Facilities

5.0

The gym was decent but showed signs of age and lack of maintenance. Other amenities like the pool and spa were alright, but I felt they could have been better maintained.

Samuel

United Kingdom, December 2024

6.0/10

I spent two nights at the Sheraton Shanghai Waigaoqiao Hotel, which is situated in the Shanghai free trade zone. The room was spacious and clean, though I found the layout somewhat awkward. Unfortunately, the room had poor window sealing, leading to quite a bit of noise from outside. The breakfast options were limited, and I hoped for a better selection.

Rooms

6.0

My room was large and clean, with a comfortable king-size bed and a neat bathroom, but the window sealing let in noise from the outside.

Service

5.0

Staff communication was lacking, and I experienced unresponsive service in the restaurant. Though I appreciated the help to communicate with taxi drivers, overall interaction felt basic.

Location

5.0

The hotel is quite remote, about 40 minutes from popular tourist spots like The Bund, but it’s conveniently located near a subway station for easy airport access.

Dining

5.0

Breakfast was quite disappointing with limited choices, and the dining area was uncomfortably cold, prompting me to put on my winter coat.

Facilities

5.0

While I found the gym facilities acceptable, they were a bit dated and showed signs of lack of maintenance.